Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we strive for perfection in every delivery; if your order arrives damaged or incorrect, we are committed to making it right.
Inspect Your Delivery
Please check your pastry box immediately upon arrival to ensure all items are fresh and intact.
Contact Support
If there is an issue, email our team within 24 hours of delivery with your order number and clear photos of the product and packaging.
Review Process
Our quality assurance team will review your claim within 1-2 business days to determine eligibility for a replacement or store credit.
Resolution
Once approved, we will immediately dispatch a fresh replacement or issue a refund to your original payment method, excluding shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing